Information for visitors appointment booking:
By telephone: +49 211/ 93882-0 during the following hours: Monday - Friday: 8 am - 11.45 am and 12.15 pm - 4 pm
Email: besuch@jva-duesseldorf.nrw.de

Subsequent appointments can also be arranged in person at the visiting department.
(No visits permitted without an appointment!)


Unfortunately, at the time of booking we are unable to guarantee that the prisoner will not be relocated before the agreed appointment date, which would result in the appointment being cancelled. The visiting department has no influence on this.

Visits generally take place without any acoustic monitoring.
Visits will only be subject to acoustic monitoring in the case of prisoners on remand with a court order (decision relating to restrictive measures). In such cases, visitors must initially apply for a visiting permit from the responsible court.
This can also be sent by post.
Only German may be spoken during these visits. If this is not possible, a sworn court interpreter must attend the appointment. In such case, please contact the court to clarify who is responsible for appointing and paying the interpreter.
Interpreters are obliged to carry proof that they are sworn court interpreters and to leave this proof at reception for the duration of the visit if requested.

 

Visiting hours for prisoners serving custodial sentences (the first and last entry times, respectively)
Wednesday for prisoners serving custodial sentences

8.30 am to 11.30 am & 1 pm to 4.30 pm Entry: 8 am - 11.30 am & 12.15 pm to 4 pm

Thursday for prisoners serving custodial sentences

8.30 am to 11.30 am & 1 pm to 4.30 pm Entry: 8 am - 11.30 am & 12.15 pm to 4 pm

Friday for prisoners serving custodial sentences

1 pm to 4.30 pm Entry: 12.15 pm - 4 pm

Saturday for prisoners serving custodial sentences 8.30 am to 3.30 pm Entry: 8 am - 3 pm

 

Visiting hours for prisoners on remand (the first and last entry times, respectively)
Tuesday for prisoners on remand

8.30 am to 11.30 am & 12.30 pm to 4.30 pm Entry: 8 am - 11.30 am & 12.15 pm - 4 pm

Friday for prisoners on remand

8.30 am to 12 noon Entry: 8 am - 3 pm

The first Saturday of every month

8.30 am to 3.30 pm Entry: 8 am - 3 pm

 

The duration of the visit is limited to 60 minutes per visit and the number of visitors is limited to four people (including children).
Visitors under the age of 16 will only be permitted to enter when accompanied by a legal guardian or when accompanied by a close relative over the age of 18 with the legal guardian’s written permission. Visitors aged between 16 and 18 will only be permitted to enter when accompanied by a legal guardian or with the express legal guardian’s written permission if the visit is unaccompanied. Prisoners on remand are entitled to receive two visits a month.
Prisoners serving a custodial sentence are entitled to receive a monthly visiting allowance of 2 hours. In addition, they are entitled to receive two further hours of visit from their children under the age of 18.
When the visit is arranged it must be specified whether the visit is intended to be a so-called ‘child visit’ or not.

In the event that child visits have been arranged and the children do not attend the specified appointment, the visit will not take place.
As a private visitor, please report to the outer gate 30-45 minutes prior to the scheduled appointment. Once the visiting time has started, the visitor can unfortunately no longer be granted entry.

In the event that you are unable to attend the appointment, please cancel it in good time so that we can make the appointment available to other visitors. In the event that visitors repeatedly fail to attend appointments without cancelling them in good time, the visiting allowance for the current month shall be forfeited.

You must present a valid ID card or passport. Driving licences or similar documents are not accepted as forms of ID.

Asylum seekers must present their temporary residence permit (with photo ID) and certification from the immigration authority regarding a temporary absence from their asylum accommodation location.

Foreign visitors in possession of proof of temporary suspension of deportation must present their national passport or equivalent papers (with photo ID).

For prisoners on remand with court restrictions, the visiting permit must also be presented.

Easy access to the facility is also provided for visitors with physical disabilities.

No items, food and/or clothes may be accepted or handed over during visits without prior permission. Any item brought onto the premises requires an official permission from the facility.

A fine may have to be payed in accordance with Section 115 of the law on regulatory offences (OWiG) in the event that any individuals attempt to bring prohibited items into the facility or in the event that any individuals give any items or news to a prisoner or receive items or news from a prisoner without permission to do so. Even attempts to do so may lead to a fine. Likewise, such actions may lead to exclusion from visiting or to being banned from the premises.

 

Note:
Please note that a visit may be terminated in the event that the abovementioned rules or the instructions of prison employees are not observed despite a warning. There will be no warning in the event that terminating a visit is essential.

You have the opportunity to buy tobacco products, confectionery and drinks to a maximum value of EUR 40 per month from a vending machine in the visiting area under the supervision of an employee (EUR 0.50, EUR 1 and EUR 2 coins only)

 

Payments:
Payments may only be made by bank transfer.
Bank details: Zahlstelle JVA Düsseldorf, Postbank Köln ;
IBAN: DE98 3701 0050 0010 6925 08
BIC: PBNKDEFF370
Please ensure that you provide the full name and date of birth of the prisoner as the reference.

 

The times apply to lawyers and official visitors in the same way, but without the distinction between prisoners on remand and prisoners serving custodial sentences.
However, it is essential to arrange appointments in good time, on the day before the appointment at the latest.

By telephone: +49 211/ 93882-0 during the following hours: 
Monday - Friday: 8 am - 11.45 am and 12.15 pm - 4 pm
Fax: +49 211/93882- 153
Email: besuch@jva-duesseldorf.nrw.de
Visiting hours (the first and last entry times, respectively)
Monday - Friday: 8 am - 11.30 am and 12.15 pm - 4 pm
Saturday: 8 am - 3 pm

 

 

Director of JVA Düsseldorf